How to view email header

You might be asked to "view the email headers" by our support department if you hve problems with a certain email or want to report spam (or whitelist non-spam). The following instructions will help you to view the emails headers of an email. 

Click on any of the links below for instructions on how to view email headers on your specific email client:

Gmail
Outlook Express
Outlook 97
Outlook 2000
Thunderbird
Ximian Evolution
StarOffice
Kmail



Gmail

  1. Open the individual message.
  2. At the top-right corner of the message window, click the down arrow next to Reply, or select More options.
  3. Click Show original. A new browser window will open showing full header information.
  4. Go to the Edit menu and choose Select All
  5. Go to the Edit menu again and choose Copy
  6. You can now paste the copied text into an email.

Outlook Express 4,5,6

Start by opening the message in its own window (or when viewing the message in the preview pane). Then:

with the keyboard:

  1. CTRL-F3 (Message Source Window)
  2. CTRL-A (select all)
  3. CTRL-C (copy)
  4. ALT-F4 (close)

With the mouse:

  1. Click the “File” menu
  2. Click “Properties”
  3. Click the “Details” tab
  4. Click “Message Source”
  5. Highlight, copy and paste everything from this window (Ctrl-A, Ctrl-C)

With viruses, worms and trojans being spread via email, many users now work with the preview screen in Outlook Express turned off. Viewing the contents of email in the preview screen is no different than opening the message. If the email has malicious content, it may execute in the preview screen.

The following is instructions to obtain the full message source if you have the preview panel turned off:

Using the keyboard:

  1. Highlight the message in the folder
  2. Press alt + enter – this will open a message information window
  3. Press Ctrl + Tab – this changes to the “Details” tab
  4. Press Alt + m – the opens the message source
  5. Press Ctrl + a – to select all the text
  6. Press Ctrl + c – to copy the selected text to the clipboard
  7. Press Alt + F4 – to close the message source window
  8. Press the Esc key – to close the information window

Outlook 97

Microsoft Outlook 97 may require an update called the Internet Mail Enhancement Patch in order to display the email headers AT ALL.


Outlook 98 and 2000

  1. Open the message in a separate window (double click)
  2. Under the View menu select Options
  3. Copy the text in the Internet Headers window (unfortunately it doesn’t include the message itself).
  4. Paste
  5. Close the options window


Thunderbird

  1. Open the message in a seperate window (double click)
  2. Under the View menu select “headers” … “all”
  3. Click the “Forward” button to forward the email to a third party
  4. Either view the message as is (with full headers) to the required address
  5. Or: select the headers and copy-paste into a new message
  6. Close the message windows


Kmail (KDE Desktop)

In the KDE Mail Client that comes with the KDE desktop for Linux, select Message, View Source. Copy and paste the text from the “Message as Plain Text” window.


Ximian Evolution

Go to the “View” menu, select “Message Display” and click on “Show Full Headers”.


StarOffice

  1. Right click on the container name in the explorer panel (either a top-level mail box or a specific mail folder).
  2. Select the Properties item from the pop-up menu.
  3. In the properties notebook, select the Headers tab.
  4. Click the “All” button on the right.
  5. Press “OK” and you’re done, the complete header is available in the header panel and can be selected/pasted.
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