We are experiencing problems with the Mercury Server and engineers are busy working on the problem. 
This page will be updated as soon as the problem is resolved.

PROBLEM DESCRIPTION: Some websites load, but only half the content loads. Other websites don't load at all. Some emails bounce back and other emails go through without a problem



======= UPDATE 1 =======
Technicians have worked through the night on this problem but don't have a solution yet. We have conclused that it may be hardware related. The server has 4X Hard Drives in RAID10 configuration which don't show any errors but we can't confirm whether it is the motherboard or perhaps even the CPU that is causing problem. We are waiting for a confimation from the data center on a replacement server.



======= UPDATE 2 =======
We are going to move the accounts from this server to various other servers while we wait for the hardware replacement. At this stage we're still waiting for confirmation from a supplier on a replacement for the the exact RAID card model.

Saturday, April 13, 2013





« Back