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UPDATE: All the servers are up and running again. 
The disk resync was successfull and everything is running as expected again. 

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The consistency is 50% complete.


We are slowly bringing up the servers. 

Once again we apologize for this inconvenience.
We greatly appreciate your patience and support regarding this matter.

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Update 31/01/2015 13:05am

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The consistency check has picked up 143 vdisks which need to be resynced. It is currently on 30/143 vdisks complete.

We are going to slowly start brining up VM's which don't fall into these 143, please do NOT attempt to start your VM yourself, please wait until we have brought your VM up.

Once again we apologize for this inconvenience.
We greatly appreciate your patience and support regarding this matter.

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Good Day,

Earlier this week we picked up some anomolies on our Cloud storage. We were advised by OnApp (The Vendor) that an upgraded qas needed to be performed in order to resolve the issues.

This upgrade has failed and our Cloud storage needs to be completely rebooted.

 - We are going to proceed with shutting down all cloud VM's to protect their data.
 - Once all VM's have been stopped, the cloud storage will be rebooted and consistency checks will be done.
 - Once the consistency checks have completed we will proceed with booting up the VM's again.

We sincerly apologize for this and are currently looking at alternative ways of avoiding situations like this in the future.

Please note: this only affects the Saturn, and newly created Mercury servers. The other services still remain active.




Sunday, January 31, 2016







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